Our relocation package includes:
1.Hotel reservation and airport pick-up.
2.Shanghai Property Guidebook.
3.Guidance and recommendations about Shanghai housing options for expatriates arriving the city for the first time.
4. Assistance with short-term accommodation as well as a suitable property for a long-term lease or purchase.
5. Updated information about current residential markets.
6. Consultation about housing budget benchmarking.
7. Neighborhood tours including the large expatriate communities and schools.
8.Schools and kindergarten information with consultation and advice.
9.Latest news and professional analysis of the real-estate market.
10. Consultation about latest government real estate policy.
11. Introduction to adult educational facilities for Chinese language and culture.
12. Introduction to social activities including clubs, social organizations, volunteer opportunities, sports teams and religious groups.
13. Introduction to some important places to expatriates? banks, post offices, airlines, embassies, pharmacies.
14. Suggests about where to eat with an introduction to various Chinese and foreign dining options in the city.
15.Introduction to family healthcare, including medical/dental clinics and hospitals.
16. Guidance about where to shop? shopping centers, supermarkets, delicatessens, bookstores, etc.
17. Recommendations for furniture and appliance stores.
18. Introduction to public transport system? taxis, subways and buses.
19. Explanation of currency issues? exchange rates, familiarization with notes and coins, place for exchanging money, bank deposit regulations.
20. Information about visa and residence permits, and health certificates.
21. Orientation to options for maid service and assistance in arranging for service.
22. Information about holiday resorts.
PRE-MOVE ORIENTATION
1.Pre-move questionnaires (Orientation & Home Search) completed by a client allow us to develop an individualized assessment of each client’s relocation needs before arrival.
2. Orientation materials and targeted property information are sent to our clients before arrival.
3.Our web site is updated to provide clients with general Shanghai and China information before arrival.
FREE HOME SEARCH
1. Pre-move questionnaire provided for a client to identify their specific housing needs.
2. Deliver a substantive and detailed report with recommendations that respond specifically to the clients? particular housing needs.
3.Prepare a list of qualified properties with a visiting schedule according to client"s requirements.
4. Accompany client for property viewing and introduction.
5.Assist client to prepare a shortlist of property options.
6. Negotiation of the best terms of lease or sale.
7.Arrange for legal consultation.
8. Provide reports to expatriate‘s HR department on the progress made in a home search.
MOVE-IN SERVICE
1. For long distance relocations, introduction to a professional local relocation company.
2. Introduction to international relocation companies offering special discounts to our clients.
3. Assistance to arrange property and furniture packing/delivery according to contract.
4. Final property status check with all necessary follow-up service before move-in date.
5.Accompany the client for move-in formalities with property management officer.
6. Check furniture and appliances. Sign the furniture and appliance list.
7. Inventory any defects (scratches and cracks on furniture, appliances and walls).
8. Check water, electricity, gas meters and sign the meter records.
9. Hand over the keys to the client. Remind the client to sign the Key Handling List.
10. Hand over remote controls, appliance manuals and arrange for car parking.
AFTER SALES SERVICES
1. Follow-up call confirming the clients’ satisfaction within 7 days after move-in.
2. Promptly respond to any special requirements of our clients with efficient quality service.
3. Mediation between client and landlord.
4. Services related to lease renewal.
5. Breaking a lease negotiation and administration.
6. Ensure the refund of security deposits.
7. Maintain a computerized Corporate Contract Management Chart (including tenant and landlord information. rent, payment date, lease term. deposit status, renewal status).
8. Solicit feed back from clients in order to make improvements in our services.
